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Qualification

• Computer skills including knowledge of Microsoft Office applications such as Word, Excel, and Outlook.
• Ability to provide team leadership, promote teamwork, motivate team members, and coordinate workflow .
• Experience in health care, pharmacy benefits, medication management, medical or prescription billing, and provider relations is preferred.
• Familiarity in and/or working knowledge of any combination of the following disease states: HIV, hepatitis C, oncology, multiple sclerosis, fertility, and/or mental illness preferred.
• Must be highly organized and able to develop systems and processes to improve workflow and performance.
• Excellent oral and written communication skills. Pharmacy or nursing background preferred.

Job Description

• Take charge of new, refills, and transfer of prescription orders from health care providers and patients in collaboration with the Pharmacy Department
• Oversee Patient Relations Representatives in the enrollment of and engagement of patients into specialty services.
• Oversee Pharmacy Benefits Representatives in obtaining insurance prior authorization, patient assistance programs, etc.
• Follow-up on the delivery of filled prescription orders with the Pharmacy Technician Liaisons and Delivery Coordinators.
• Track the flow of orders.

• Report prescription order fulfillment activities to health care providers on a regular Liaison between the Pharmacist Team and health care providers when needed.
• Respond to health care provider inquiries regarding prescription orders.
• Consult with health care providers to resolve prescription order problems.
• Maintain excellent relationships with health care providers.

• Under the direction of the Coordinator of Pharmacy Services, provide team leadership to Patient Relations Representatives, Pharmacy Benefits Representatives, and Pharmacy Technician Liaisons.
• Coordinate team work flow to ensure efficient and effective service performance
• . Report Performance: Collect team service delivery performance data and organize into reports to the Manager of Pharmacy Services.

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Job Information

Qualification

1. Minimum 5 years experience managing and supervising staff.
2. Ability to provide team leadership, promote teamwork, motivate team members, supervise workflow, and manage multiple staff.
3. Must be highly organized and able to develop systems and processes that improve workflow and maximize performance.
4. Experience in any combination of the following fields: health care, medical case management, social services, patient education, pharmacy benefits, medication management, insurance utilization, and/or provider relations preferred.
5. Experience in and/or working knowledge of any combination of the following diseases states: HIV, hepatitis C, oncology, multiple sclerosis, fertility, and/or mental health preferred.
6. Familiarity and/or understanding of pharmacy processes including insurance, prior authorization, patient assistance programs, and other pharmacy benefits.
7. Microsoft Office applications including Word, Excel, and Outlook.
8. Excellent oral and written communication skills.
9. Valid driver's license.

Job Description

• Fulfillment of complex prescription medication orders from health care providers.
• Enrollment of and engagement of patients into specialty services
• Communication with health care providers on an on-going basis to report services delivered to their patients and maintain excellent provider relations.
• Administration of pharmacy benefit services including insurance prior authorization, patient assistance programs, etc.
• Management of Patient Care Services: Medication management, Lost to Care Outreach, Patient education, and follow up.

• Coordinator of pharmacy services.
• Pharmacy benefits representative.
• Patient relations representative.
• Pharmacy Liaison .
• Patient care manager.

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Job Information

Qualification

1. Basic computer skills and knowledge of Microsoft Office applications such as Word, Excel, and Outlook.
2. Experience in health care, medical case management, social services, patient education, medication management, and/or provider relations preferred.
3. Familiarity in and/or working knowledge of any combination of the following diseases states: HIV, hepatitis C, oncology, multiple sclerosis, fertility, and/or mental illness preferred.
4. A valid driver's license.
5. Excellent oral and written communication skills.

Job Description

• Assess and develop a plan to meet medication management needs of assigned patients.
• Provide disease-state and treatment education to assigned patients.
• Collaborate with patient's health care providers and the specialty services team to ensure continuity of care.
• Perform outreach and re-engage lost to care patients into care.
• Promote Caremerica Specialty Pharmacy services and recruit new patients.
• Document activities and maintain record of services provided to assigned patients. Complete reports.
• Work collaboratively and effectively with staff.
• Ensure that pharmacy and patient care services are provided in compliance with Caremerica policies & procedures, government regulations, and performed ethically, and to the standards of care.

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Job Information

Qualification

1. Experience working in health care environment
2. Familiarity with any of the following: HIV, hepatitis C, oncology, mental illness, multiple sclerosis, and fertility is helpful.
3. Outstanding customer service and telephone skills /li>
4. Excellent verbal and written communication skills
5. Strong personal organizational skills with attention to detail and accuracy
6. Ability to prioritize a heavy workload
7. Professional demeanor
8. Problem-solving skills and ability to follow through on tasks assigned
9. Ability to work closely with other team members

Education and/or Experience:

• 1 year of customer service requiredt
• Pharmacy technician experience a plus
• Computer Skills:
• a. General Windows-based computer skills.
• b. Knowledge of Microsoft Office Programs.

Job Description

Core Responsibilities:

• Introduce patient to our services.
• Collect and confirm patient information.
• Provide welcome packet.

• Provide status updates regarding any delay or problems in prescription orders.
• Prior to delivery, confirm delivery the day and time to patient and inform patient of any payments due for the order.
• Confirm and update patient information and notify staff of changes that affect delivery.
• Inform Coordinator of Pharmacy Services if patient has any questions or concerns regarding their prescription medication or services they are receiving.

• Confirm receipt of delivered medications and offer counseling from our Pharmacist.
• Conduct a customer satisfaction survey.
• Offer the services of a Patient Care Manager.

• Respond to potential new patient inquiries of our services.
• Offer to transfer prescriptions to our pharmacy.

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Job Information

Qualification

1. Prior experience with prior authorization and pharmacy benefits preferred, but not a must.
2. Basic computer skills and knowledge of Microsoft Office applications such as Word, Excel, and Outlook.
3. Excellent oral and written communication skills.
4. Experience working in healthcare environment.
5. Familiarity with any of the specialty disease states such as HIV, hepatitis C, oncology, mental health, multiple sclerosis, fertility, etc. preferred.
6. Outstanding customer service and telephone skills. Excellent verbal and written communication skills.
7. Strong organizational skills with attention to detail and accuracy.
8. Ability to prioritize a heavy workload.
9. Professional demeanor.
10. Problem-solving skills and ability to follow through on tasks assigned.
11. Ability to work closely with other team members.

Job Description

• Perform prior authorization requests and appeals on behalf of patients and health care providers.
• Enroll patients into patient assistance programs.
• Maintain and update a list of patient assistance resources.
• Communicate with patients and providers.
• Maintain a record of activities and complete reports.
• Work collaboratively and effectively with staff.
• Ensure that pharmacy and patient care services are provided in compliance with Caremerica policies & procedures, government regulations, and performed ethically, and to the standards of care.

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Job Description

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Job Information

Job Description

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Job Description

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